Below is a list of our most frequently asked questions. If you still have questions, comments or need assistance with a particular event, please contact our support staff directly


Q: What is a presale password?

Answer: Presale Passwords are special codes that allow fans to purchase tickets before they go onsale to the general public. In many cases, the best seats are sold during a presale, making presales passwords especially valuable to fans.

Q: How do I use a presale password?

Answer: Most presales listed on presalepasswordinfo.com are for events being sold through Ticketmaster, Live Nation, or AXS.  To use a presale password listed on our site, search for an event, open the event page, use the "Link to Presale" button, and enter your password into the password field.

Q: What is a Fan Club Presale?

Answer: Fan Club Presales are for members of a specific organization, such as an Artist "Fan Club", Season Ticket Holders... etc. In some cases, each member of a "Fan Club" is given a unique one-use password, which expires upon use.

Q: Do all events have presale passwords?

Answer: Only certain events have presales, and therefore only certain events offer a presale password.  When purchasing tickets, always refer to your ticketing distributor to determine if your event is holding a ticket presale. If a presale is advertised, then be sure to visit presalepasswordinfo.com to see if we have the Presale Password for your event.

Q: Do you post information for every presale?

Answer: We try our best to post all of the most popular event presale information. However, we do not guarantee that all presales will be listed.

Q: Do you post event information for Events outside the US?

Answer: Yes, we occasionally post presale information for international events. However, we primarily cover events within the United States and Canada.

Q: Do you offer information on sporting events?

Answer: Though the majority of our information is for concerts, we list as much sporting event information as possible.

Q: Do you sell tickets?

Answer: No, we do not sell tickets. Presale Password Info sells memberships that give you access to presale information, including passwords. Using the presale information on our site, you will have the opportunity to purchase tickets to specific events prior to tickets being sold to the general public.

Q: Do you sell presale passwords?

Answer: We do not sell individual presale passwords. We offer a membership that will give you full access to all of the presale information listed on this website, including presale passwords. Join Now to get full access!